PROJECT MANAGEMENT - TEAM LEAD - CHANGE MANAGEMENT - COMMUNICATIONS - COLLABORATION
CHANGE MANAGEMENT AND INTERNAL COMMUNICATIONS
| Change manager for a major IT migration Change lead | Insurance | 2022 |
| Change manager Change management on a companywide transformation project | Authoring rights | 2021 |
| Global lead Internal and Change Communications a.i. Change management and internal communications | Mining industry | 2019 |
| Communication Manager Europe a.i. Corporate, internal and crisis communications | Mining industry | 2017 - 2018 |
| Internal communications strategy and optimisation for IT department Analysis, solution design and implementation | Healthcare services | 2017 |
| Internal communication for an internal digital leadership program (1.100 pax, cross domain) Design and execution of 3 annual internal conventions | Retail and Private Banking | 2016 |
| Internal communication and change management program for an internal improvement project (700 pax, IT division) Design and execution of the internal communication and change management | Financial services | 2016 |
| Major event for the strategic alignment of the Private Banking department (800 pax) Concept, content gathering and coordination (15 speakers at C-level), speech writing, presentations, speakers coaching, overall coordination | Retail and Private Banking | 2014 |
| Development of a new model for Implementing a new model for worldwide proximity communication (30.000 pax) Assessment and design | Chemical Industry | 2013 |
| Adoption of a new ERP package in the distribution centre (300 pax) Design and execution of the internal communication and change management | Appliances | 2011 |
| Implementation of a new organisational model (1.800 pax, IT) Development and roll out of an interactive training program | Retail and Private Banking | 2010 |
| Implementation of a new internal communication strategy (2.600 pax) Analysis, design and implementation | Retail Distribution | 2009 |
| Implementation of a CMMi2 certification program (900 pax, IT) Design and implementation of a change management program | Retail and Private Banking | 2009 |
| Transformation of a stock broker into a private bank (450 pax) Design and execution of the internal communication and change management Program management – managing local and international stakeholders | Private Banking | 2007 |
| Merger between two private banks (300 pax) Design and execution of the internal communication and change management | Private Banking | 2004 |
| Change management program to move from an account-oriented approach to a client-oriented approach Design and execution of the internal communication and change management | Private Banking | 2003 |
| Involvement and Launch of a companywide TQM program (2.500 pax (1.000 internal, 1.500 external)) Design and execution of the internal communication and change management | Insurance | 1994 |
COACHING, FACILITATION AND TRAINING
| Workshops for insurance brokers to train digital marketing practices Design, development and facilitation | Insurance | 2016 - 2015 |
| Seminar for middle managers to develop new communication methods in their teams Design, development and facilitation | Media | 2015 |
| Seminar for middle managers to develop new communication methods in their teams Design, development and facilitation | Healthcare | 2014 |
| Strategic workshop for C-suite Design, development and facilitation | Financial Services | 2012 |
| Coaching and support of a new communication manager | Retail and Private Banking | 2010 |
COLLABORATION IMPROVEMENT
| Redesign and implementation of a new organisational model and processes for the worldwide advertising, brand and sponsoring department (25 pax) Assessment, project and improvement plan, organisation and process design, implementation, training and change management | Global financial institution | 2013 |
| Redesign and implementation of a new organisation model and processes for a business communication department (30 pax) Systemic analysis, project and improvement plan, organisation and process design, implementation, training and change management | Retail and Private Banking | 2011 |
TOOLS AND PLATFORMS FOR COMMUNICATION, INFORMATION AND COLLABORATION
| Microsoft 365 implementation Project management (25.000 pax) | Public service | 2022 |
| ServiceNow implementation Project management | Public service | 2021 |
| Development of Mobility as a Service Project management to test the business case of MaaS in Belgium | Insurance | 2016 |
| Product information platform migration (Stellent to Sharepoint) "As is" assessment and "to be" design, content migration strategy, project management and execution for the split between the bank and the insurance company | Insurance | 2015 |
| Reorganisation and rebuild of an information and collaboration platform for the ICT department (Sharepoint, Confluence, OneNote) Analysis, design and development | Mail services | 2014 |
| Intranet migration (Stellent to Sharepoint) "As is" assessment and "to be" design, content migration strategy, content improvement, project management and execution, training and change management | Insurance | 2014 |
| Intranet consultancy (Sharepoint, Yammer) Consultancy on integrated communication strategy using collaborative platforms | Pharmaceutical Industry | 2014 |
| Digital Signage (AppSpace) Consultancy for the implementation of a worldwide digital signage system | Chemical Industry | 2014 |
| Design of project management process and tool for a communication department Design of a new "project management" model for the department, functional analysis and screens, follow up of the development, training and change management | Retail and Private Banking | 2011 |
| Set up and implementation of a collaborative workspace for co-workers and subcontractors Functional analysis, tool selection, solution setup, pilot and testing, roll out and training | Consultancy | 2011 |
| Set up and implementation of a crisis communication platform, including crisis scenarios and document repository (Sharepoint) Functional analysis, tool selection, solution setup, pilot and testing, roll out and training | Retail Distribution | 2010 |
| Design, development and implementation of a CRM application for private banking, including change management (Filemaker Pro, AS400) Define the commercial model with the private bankers and the private banking management (interviews, sharing of best practices and research), translate the commercial model into activities, functional analysis, development of the technical platform in "design by user" mode, training and change management | Private Banking | 2003 |
(DIGITAL) MARKETING AND MARKETING COMMUNICATIONS
| Consultancy on channel management for bancinsurance Analysis and design of a new servicing model for branch offices (client strategy, service design, maturity track) | Bancassurance | 2016 |
| Creation of the first online healthcare insurance subscription platform in Belgium (DKV Smile ) Full project management, from value proposition to on and off line campaign management | Insurance | 2015 |
| Launch of a revolutionary HR software start-up Business model and marketing strategy | Software Industry | 2014 |
| Review of all operational client communication in line with the new customer experience model Copywriting and translation | Insurance | 2014 |
| Launch of several IPO's Press relations, events, marketing documents, digital advertising | Online Banking | 2008 |
| Integrated on/off line marketing campaigns (saving products) Development and copywriting | Online Banking | 2008 |
| Sales and marketing management for a production company Annual turnover growth of 98% in 4 years' time | Media Industry | 1996-1999 |
CORPORATE AND CRISIS COMMUNICATIONS
| Crisis communication management Development and roll out of a crisis communications strategy for an investment product | Private Banking | 2015 |
| Crisis communication management Bank fail: client, press and institutional relations, during a 4 months period of high uncertainty for clients and staff | Online Banking | 2008 |
| Rebranding and repositioning of a private bank after integration with an international group Full project management, finding balance between local identity and international HQ requirements | Private Banking | 2006 |
| Creation of a new corporate identity Full project management | Private Banking | 2000 |